Information We Collect
Information that You Provide Directly
Use of Information We Collect
The bank uses your email, name, telephone number, LINE Messenger ID and account password to verify your ownership of an account to provide you information regarding the Application. The Bank can also use your name, email and telephone number to send messages and general updates to the Application. The bank will also send you an email asking you to subscribe to our Mailing List. You can at any time choose not to receive information regarding these updates.
Banks use information such as the name of the bank where your account was created, the name where the account is kept and the amount transfered for the payment you made. You hereby agree that your data will be used by the Bank`s internal data processing to provide better services to you.
The data we obtain directly from you through filling in LINE Bank by Hana Bank. Data collected when you use LINE Bank by Hana Bank that the Bank may use to identify you and authenticate LINE Bank by Hana Bank users for loss and fraud prevention purposes.
Moreover, the Bank will use Data that you provide for the administration of your account with the Bank for the purposes of verifying and managing transactions related to LINE Bank by Hana Bank, conducting research on demographic data of LINE Bank by Hana Bank users, developing LINE Bank by Hana Bank, sending you information that the Bank consider useful to you including information about services from the Bank after you have given consent to the Bank that you do not object to being contacted regarding the Banks services.
The Bank may use your personal information, including date of birth to verify identity, help users, determine which Services are right for you and useful to you and to understand the most interesting parts of LINE Bank by Hana Bank.
Transactions you make via LINE Bank by Hana Bank are processed by PT Bank KEB Hana Indonesia. You must provide accurate and not misleading data to the Bank. You must update and notify the Bank if there are changes to the data related to you. The bank will store your transaction details for bank security reasons. You can access this information by logging into your account via the LINE Bank by Hana Bank application.
You can see details of transactions you have made, fund information and subscriptions from marketing services provided by LINE Bank by Hana Bank does. You will not allow third parties to access your personal data. The Bank is not responsible for misuse of passwords and/or PINs. You are obliged to notify the Bank if you believe that your password and/or PIN is being misused by another party.
Providing Information We Collect
The Bank may employ third party companies and individuals to facilitate or provide the Application and certain services on behalf of the Bank, to provide consumer assistance, provide information, to carry out services related to the Website/application ( for example without limitation, maintenance services, database management, web analysis and improvements to Website/application features) or to assist the Bank in analyzing how the Bank Services are used or for the Banks professional advisors and external auditors, including legal advisors, financial advisors and consultants-consultant. These third parties only have access to your personal information to carry out these tasks on behalf of the Bank and are contractually bound not to disclose or use such personal information for any other purpose.
The Bank does not share Information Your personal information to any party other than the relevant Service Providers and third party companies and individuals mentioned in the section above, without your consent. However, the Bank will disclose your Personal Information as long as it is legally required, or necessary to comply with statutory, regulatory and government provisions, or in the event of a dispute, or any form of legal process between you and the Bank, or between you and other users in connection with, or related to the Services, or in emergencies relating to your health and/or safety.
Your Personal Information can be transferred, stored, used and processed in a jurisdiction other than Indonesia where the Bank`s servers are located. You understand and agree to the transfer of your Personal Information outside Indonesia.
The Bank does not sell or rent your Personal Information to third parties. The bank will hold your information until you delete your account on the Application.
The Bank does not guarantee that the data you provide will not be detained/interrupted while being sent to the Bank. Any transmission of information by you to the Bank is at your own risk. You may not disclose your password to anyone. No matter how effective a technology is, no security system is impenetrable.
Acknowledgement and Agreement
You also declare that you have the right to share all the information you have provided to the Bank and to give the Bank the right to use and share that information with Service Providers.
Information Shared by LINE with Hana Bank
When you submit request to correct and/or updates your personal information in LINE’s Corporation system, LY Corporation collects such personal information for the purpose of updating our records.
Upon such matters, LY Corporation will also automatically share such personal information with Hana Bank for the purpose of updating Hana Bank’s records system, for the purpose to provide the Service and to ensure a seamless user experience.
Information Shared by Hana Bank with LINE
Changes to LINE Bank by Hana Bank Addendum
Stop Receiving E-mails
The bank has a policy for opting in/out of the database. If you wish to stop receiving emails from the Bank, please click the unsubscribe link included in each e-mail.
If you have further questions about the privacy and security of your information and wish to update or delete your data then please contact us at: email@example.com or call: 1500021.